Shipping & Policies  

Please allow 1 to 2 business days for processing of your order. ALL online orders will receive an e-mail letting you know your order has left.

Order deadlines

Orders placed after 3:00pm EST or on weekends/holidays will not be processed until the following business day.

Shipping times

  7 to 12 Business days nationally between major US cities
 5 to 10 Business days nationally between major Canadian centres
shipping to International places can take up to 60 days and as few as over night

The shipping times above are for standard shipping with USPS and Canada Post (please note your order might get to you faster.)

Accepted methods of payment

  • Visa, Master Card & Amex (by phone)
  • Visa, Master Card, Amex & Interac (in Person)
  • PayPal (credit card or Personal Canadian/US bank accounts)
  • Money Order + fees



Return Policy

ELwireonline.com tests all products before they are shipped to ensure proper performance. If the item you receive is defective, please return the defective unit in its original packaging within 3 business days from the date the package arrived and ELwireonline.com will replace it or refund it for the full purchase price minus shipping costs. Please e-mail us at
customers@elwireonline.com before returning the defective product. Include all applicable order information with your return to ensure that there are no delays in processing.

Help - I ordered the wrong size or color.... Can I return it?

Sorry, but we do not take back custom cut wire as all wire is cut to order.


Shipping Info

Please be advised that ELwireonline.com can only calculate shipping charges from our location to yours. If you are outside the United States or Canada, additional customs charges, duties, or taxes may be due in your country. You are responsible for those charges and payments.

If you received a defective or broken item ELwireonline.com will pay for USPS Ground return shipping to us ( Max 10.00usd ). When we receive your defective or broken item we will pack and ship a new item for you. If you alter or tamper with a product we cannot warrant the product. No refunds can be offered on products that have been altered or tampered with.

If we ship an item to you and you simply don't want it, you will pay return shipping to ELwireonline.com. A refund will be issued upon receipt of the item. A 20% restocking charge will apply. ELwireonline.com cannot accept returns on cut EL Wire, and custom work such as signs and clothing. These products are cut or created specifically to your specifications and cannot be re-sold.


Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.Our payment processing companies are Website Payments Pro PayPal.

Our Web Site and Business

The information provided on these pages is correct to the best of our knowledge; however, ELwireonline (a Glow Products Canada company) makes no warranty, express or implied, regarding the use of, results of, or liability created from, application of this data. This information is disseminated in good faith; however, ELwireonline a Glow Products Canada company assumes NO LIABILITY whatsoever in regard to this service. The information, software, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. ELwireonline may make improvements to this site at any time. Parts ordered from this website may or may not be in stock at the time of order.

The technical information provided in responding to questions are a free service from ELwireonline a Glow Products Canada company and is given in good faith and with knowledge gathered over many years of experience; however, ELwireonline (a Glow Products Canada company) makes no warranty, expressed or implied, regarding the use of, results of, or liability created from, application of this data. This service is provided on an "AS IS" basis, and You expressly agree that Your use of the Service is at Your sole risk. ELwireonline and the Content Providers a) disclaim any and all warranties, including--but not limited to--the implied warranties of merchantability and fitness for a particular purpose, and b) make no warranties regarding the completeness, accuracy or availability of the Service or Content.

Limitation of Liability and Indemnification

In no event shall ELwireonline (a Glow Products Canada company) or Content Providers be liable to You or any other persons or entities for any direct, indirect, special, exemplary or consequential damages, including lost profits based on breach of warranty, contract, negligence, strict liability or otherwise arising out of Your use of Service, Content, or use of Sites whether or not You or they had any knowledge, actual or constructive, that such damages might be incurred. You indemnify and hold harmless ELwireonline and the Content Providers against any claim, damage, loss, liability or expense arising out of Your use of the Service or Content in any way contrary to these Conditions of Use. Definition of the term "We" means ELwireonline.com, ELwireonline (a Glow Products Canada company), and the term "Glow Products Canada" and "Content Provider" includes the companies, their employees, agents, contractors and licensors.

PRODUCT WARRANTIES 

ELwireonline.com has diligently researched the sources of its merchandise and represents only items of the highest quality. HOWEVER - - ELwireonline.com makes no warranty, expressed or implied, over and above that of the manufacturers of the products purchased. All product is covered by the producer of the item purchased and any claims should be directed appropriately. Copies of these warranties are available upon request.

PURCHASER FURTHER AGREES that his exclusive remedy against ELwireonline.com for misrepresentations or breach of contract or warranty shall be and is limited to the right to terms defined by the product producers as defined heretofore, and purchaser expressly waives ALL other remedies of RESCISSION, REJECTION of non-conforming goods, and any claim asserting total or partial breach of contract of sale or service and any claim for consequential DAMAGES as a result of this written limited warranty - including any implied warranties.

DAMAGE/LOSS/SHORTAGE

Product packaging is done with care to insure that your order is received in good condition. For shipment via Fedex, U.S.P.S., DHL, or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file the proper claim with the delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier. 

ELwireonline.com will use the best carrier for the product being shipped at our own discretion. Certain carriers are more reliable with fragile products, and we want you to get your product in perfect condition. We will ship at the speed that you choose.

RETURNS, CUSTOM EL-WIRE SIGNS

ELwireonline.com creates your custom EL Wire sign specifically for you and cannot accept returns on these signs. They do not have any resale value because of the custom nature of the work. Custom EL Wire signs are just that, custom, and EL Wire. They are NOT neon. Please be sure of the art and sign components desired before ordering. All Custom EL Wire signs are handmade.

RETURNS, GENERAL MERCHANDISE

If you received a defective or broken item ELwireonline.com will pay for USPS Ground return shipping to us( max 10.00 USD ). When we receive your defective or broken item we will pack and ship a new item for you.

If we ship an item to you and you simply don't want it, you will pay return shipping to ELwireonline.com. A refund will be issued upon receipt of the item. A 20% restocking charge will apply.

RETURNS, CUT PRODUCTS AND CUSTOM WORK

ELwireonline.com cannot accept returns on cut EL Wire, and custom work such as signs and EL Wire Stickman. These products are cut or created specifically to your specifications and cannot be re-sold.

DISCOUNTS, SPECIALS AND PROMOS

(Promo's only valid when posted on main page of site always ask your rep for what promo is running )
(
Promo's only valid to continental
USA - ( Main Land ) and Canada )

Please note Glow Products Canada / EL Wire Online reports all internet fraud to the The Internet Crime Complaint Center (IC3) the FBI.
We even report charge backs to the
Internet Crime Complaint Center (IC3) the FBI no matter where you live in the world.

Site Mailing List 

ELWireonline.com is a GPC company. Monday - Friday 10:30am - 7:00pm EST
Saturday 11:30am - 3:30pm EST
Phone: 1-866-542-4569
Email: customers@elwireonline.com